Customer information - carriage of luggage (.pdf,220kB)
How to buy a ticket (.pdf,73kB)
Terms od carriage on international lines by company BOHEMIAN LINES, s.r.o.
- By the purchase the ticket the passanger agree with the term of carriage on international
coach services operated by BOHEMIAN LINES, s. r. o., which are listed below.
- The ticket is issued in the name of holder and may not be transfered. The ticket
coupons without a cover and those lacking a date stamp are not valid. The staff
on duty is authorized to check identity of a passengers. The validity of tickets
begin by the date of the departure and last next 12 months. The validity of oneway
open ticket begin by the date of purchase. The validity of open ticket cannot be
prolongated.
- The price and reductions are mentioned in valid timetable.A passenger who requests
a reduction stall provide his entitlement to the reduction, both when buying the
ticket and dutiny his carriage.In territory outside Czech Republic the passengers
pay fare in local currency.
- The passengers under the age of 15 years can be carried on our services only if
they are accompanied by a responsible person. Passenger aged 15 -18 travelling alone
can be carried on our services if they have written consent from one's parent or
guardian, that must be given into the hand of staff on duty.
- By the purchase the ticket the passenger has reserved a seat in a coach on the date
that is mentioned on the ticket.The open ticket has not reserved a journey and holder
of such a ticket must reserve a place in advance. The reservation must be written
in a ticket.
- The change of the date of departure in a period of 12 hours or more prior to the
departure is for free (not valid for SMARTFARE). It is possible to change the reservation
ma. three times. Alternation with less than 12 hours notice before departure are
treated as cancelation.
- For cancellation a ticket in a period of 12 hours or less is collected a handling
fee. In case that the passanger cancel his journey, he has pretension to refund
a fare, which is reduced by the cancellation fee. The handling fee are following:
- 20 % of the cost of the fare, when a request is more than 12 hours before departure
of the service,
- 50 % of the cost of the fare, when a request is less than 12 and more than 2 hours
before departure of the service,
- No refund will be made, when a request is done after departure time of the service.
If only a journey in one direction is cancelled, the amount of compensation is equal
to the difference between the cost of the return ticket and the cost of a ticket
in one direction, which is reduced by the cancellation fee.The request for cancellation
or change must be deliver by mail, fax or in person at the office, where the ticket
was bought, latest 30 days from cancellation.
The terms in point 7 are not relevant to tickets sold by SMARTFARE or other special
offer. The terms for these tickets are always published together with the special
offer.
- Stolen, lost or mislade tickets shall not be replaced nor reimbursed.
- The passengers must respect the instructions of carrier about the luggage. Maximum
dimension is 80x60x30 cm. Maximum weight is 20 kg. Excess or larger or heavier luggage,
bicycles, prams (with exception of “buggies”), skies are carried after previous
reservation (e-mail: info@bohemianlines.cz)
for a fee only. If we confirm the reservation of transportation of bicycles or skies
it has to be stowed in a packet.
Unaccompanied luggage, postal, animals, weapons and things, which could be a nuisance
to other passengers are excluded from the carriage.
Staff on duty is authorized to check in neither luggage, that is either to its size
or its nature excluded from transportation, no excess luggage. In a case of fully
laden luggage compartment the staff have right to refuse from carriage excess and
larger luggage which have not been reserved in advance.
- The carrier is liable of loss of luggage and damage caused to stowed luggage up
to the amount of CZK 5,000 per item of luggage, and not more than CZK 10,000 per
passenger. If the price of the luggage exceeds CZK 5,000, it is carried on own risk
and it is recommended to take out additional insurance on the luggage .The carrier
is not liable for hand luggage not carried in the coach's luggage compartment. Claims
relating to the loss, theft or damaging of luggage must made by the passenger to
a member of the carrier's staff immediately after the luggage is handed over at
the destination stop. The staff member in question is obliged to confirm the extent
of the damage or loss to the passenger in writing.
The passenger has 10 days to calculate the loss and asks in written for recover
a loss to the carrier, who provided the carriage. Compensation in the case of loss
of luggage and damage caused to stowed luggage cannot exceed the amount of CZK 5,000
per item of luggage, and not more than CZK 10,000 per passenger. If in the case
of loss of luggage and damage caused to stowed luggage is not proceed by the conditions
of this terms, the passenger has lost his compesation of loss. The lost and forgotten
luggage are stored max. one month and the passenger must pick up its by the carrier,
who provided the carriage.
- It is the passenger own responsibility to insure compliance with customs and passport
requirements. passenger that miss all or part of a tour due to non-compliance with
customs and passport requirement will be exclueded form tour wtih no right of return
fare.
- Passengers are responsible for observing the time of departure from , which is announced
beforehand. If the length of a break as determined by the driver is not respected,
the carrier reserves the right to depart, regardless of the absence of a passenger
and the consequences that ensue for him from this.
- The carrier reserves the right to prohibit passengers who do not respect provisions
in part number 8, 10 and 11, or those who do not respect instructions of the staff
on duty, from boarding a coach, or to exclude them from carriage without any entitlement
to a refund of the fare. The carrier also reserves the right to prohibit passenger
who shows signs of drunkenness will not be accepted for carriage, and he is not
entitled to a refund of the fare.
- The carrier who issues a ticket for a service run by another company acts only as
the agent of the latter. The contract of carriage, including the carrier's third-party
liability, are subject to the law od the country of the carrier who effectively
carried out the transport operation.
- The carrier is responsible for damage which occurs in the period between the passengers
boarding the bus and his leaving it, not excluding these two activities.
This does not relate to damage for which the passenger or the special nature of
his luggage or its contents is to blame.
Every claim must be filed in writing no later than 10 days after the end of the
journey.
- The carrier is not liable for any damages incurred by delay, cancelation the line
or not realization of following servises.
The carrier is not liable for damanes incured by force majeure.
In the other cases is procced by the legal regulation.
- Smoking in the bus is not allowed.
- The carriage contract completed with responsibilities of carrier is under the law
of the state, where the carrier is registered.
- This terms of carriage are valid from 1.4.2007.